Motor Ombudsman welcomes OMODA to New Car Code portfolio 

THE Motor Ombudsman has announced that OMODA, a new entrant  to the UK’s crossover SUV market, has gained accreditation to its long-established Chartered Trading  Standards Institute (CTSI)-approved Motor Industry Code of Practice for New Cars.

The vehicle  manufacturer, which starts selling its OMODA 5 petrol model in the UK in March, followed by a Battery  Electric Vehicle variant soon after, joins 43 other brands that adhere to the long-established Code, which  covers 98% of all new cars sold across the country. 

Adhering to the New Car Code showcases the marque’s commitment to delivering high standards of  service, beyond those required by law, in relation to the supply of new cars, and the coverage provided by  the manufacturer’s warranty. Customers will also have the peace of mind that OMODA is providing  motorists with high-quality vehicles, that it will use honest and accurate advertising in the promotion of its  products and services, have replacement parts for repairs readily available, present warranty documents  in clear and plain language, and have swift and cost-effective customer handling procedures in place.  

OMODA’s accreditation to the New Car Code enables the company to signpost customers to The Motor  Ombudsman, a fully independent and impartial, automotive sector-specific Ombudsman, and a CTSI certified Alternative Dispute Resolution (ADR) body, for swift and fair support resolving any disputes that may arise, all at no cost to consumers.  

By being a part of the New Car Code, OMODA is also able to take advantage of a suite of other benefits  that accreditation grants. These are namely, having full use of The Motor Ombudsman and CTSI approved Code logos on customer-facing literature and online assets, and being able to participate in  exclusive webinars, industry meetings, and training courses. OMODA will equally gain amplified brand exposure on the popular Motor Ombudsman website (TheMotorOmbudsman.org), and through The Motor  Ombudsman’s marketing activities. These include the Customer Service Star Awards, where OMODA can be nominated by its customers for going above and beyond when assisting them.