Saturday, November 28, 2020

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    Customer communication increases during pandemic

    When it comes to their customer communications, compared to pre-COVID-19, 28% of firms said they’re sending more businesses messages to potential and existing customers, while almost half are sending the same amount (48.5%). One in ten businesses said they’re sending fewer messages right now (13%).
    insight report. 2020

    Short-term planning vital for dealer success, says Cox Automotive Insight Report

    Dealers must take a short-term approach to immediate challenges, as well as a long-term view of paradigm shifts within the marketplace, the report provides a strong platform for dealers building into 2021 and beyond.


    john hughes md mann island finance 1

    Dealer finance helping to drive used car sales

    Mann Island Finance Managing Director John Hughes is keen to ensure that dealers recognise that the positive approach to dealer finance as a facilitator of sales seen in recent weeks can pay long-term dividends.
    alphera sees increased uptake in digital platforms 1

    Alphera introduces new functionality to MyFinance platform

    Between January and September this year, Alphera has seen a 75% year-on-year growth in user numbers for its MyFinance platform which gives customers the ability to ‘self-serve’ and manage their finance agreement online. More than a quarter of  its UK customers are managing their finance agreements online.



    New tool targets potential MoT customers

    Tool could have a significant impact on conversion rates. Marketing Delivery surveyed motorists across the UK and found that 60% were more likely to book aftersales work with a workshop that sends them a timely reminder ahead of a service or MOT due date.
    Tim Meadows

    Coronavirus changes how users interact with fleet and workshop IT

    There have been a number of noticeable trends that have developed as a result of lockdown, furloughing and rapidly changing business priorities including changing how users are interacting with their fleet and workshop software.


    rr 1

    Dealerships need to plan beyond latest lockdown

    Automotive digitalisation specialist RTC has cautioned that, with no end in sight to coronavirus-related disruption, dealers need to embed stability into their business models for the long term rather than expect to get ‘back to normal’ on 2 December.
    Mark Standish

    Used car buyer perceptions – independent dealers lead the way 

    In terms of seller perceptions, the areas of advantage held by independent dealers were in; trust, transparency, friendliness, helpfulness, care and morals.


    richard hargraves JCT600

    New Managing Director for Yorkshire automotive group

    Richard Hargraves will work closely with chief executive John Tordoff, supporting the operations board in managing the group’s 48 dealerships from Yorkshire and the North East to Derbyshire, Lincolnshire and Nottinghamshire.
    andrew waite hyundai

    Hyundai expansion continues with new dealers and senior appointment

    New network development chief will focus on developing the brand’s representation across the country and will drive long term commercial improvements across the network.
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