One of the effects of the pandemic, with so many staff furloughed, is that dealer management have been closer to the showroom floor and this has been immediately translating into a desire to allow sales staff to spend more time engaged in the actual business of selling.
A growing number of dealers, some of whom would normally only source cars, are looking to buy retail-ready light commercials for customers requiring vans. This increase in demand has undoubtedly been boosted by the number of start-ups joining the growing home delivery market
LEASING & FINANCE
Mann Island Finance Managing Director John Hughes is keen to ensure that dealers recognise that the positive approach to dealer finance as a facilitator of sales seen in recent weeks can pay long-term dividends.
Between January and September this year, Alphera has seen a 75% year-on-year growth in user numbers for its MyFinance platform which gives customers the ability to ‘self-serve’ and manage their finance agreement online. More than a quarter of its UK customers are managing their finance agreements online.
AFTERMARKET & WORKSHOP
Tool could have a significant impact on conversion rates. Marketing Delivery surveyed motorists across the UK and found that 60% were more likely to book aftersales work with a workshop that sends them a timely reminder ahead of a service or MOT due date.
There have been a number of noticeable trends that have developed as a result of lockdown, furloughing and rapidly changing business priorities including changing how users are interacting with their fleet and workshop software.
Declining customer interest in dealerships has come hand in hand with the rise of online marketing, digital experiences, and visualisation technology. Dealerships are facing a simple choice: adapt and evolve or take the risk of becoming less and less relevant.
Assuming that government subsidies will not be offered for EV vehicle manufacture (other than increasing penalties being mounted on the OEMs of ICE vehicles and the consumers buying them through increased taxes and fuel duties etc); manufacturers themselves will need to find ways of saving all or nearly all of that $12,000 per unit in the next few years.
Richard Hargraves will work closely with chief executive John Tordoff, supporting the operations board in managing the group’s 48 dealerships from Yorkshire and the North East to Derbyshire, Lincolnshire and Nottinghamshire.
New network development chief will focus on developing the brand’s representation across the country and will drive long term commercial improvements across the network.