Friday, March 22, 2019

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Motor Ombudsman

Six things car buyers are considering

The days of fast, flash car purchases may be largely over, but Britons are still getting their heads turned for emotional, as well as practical, reasons.


    kia sales award

    Lookers wins Kia seal of approval

    Sales award follows successful few months for Lookers Kia Stockport, which also won a regional award in November for its work with the Motability Car Scheme.
    sam watkins vra

    Record turnout reflects increased interest in remarketing

    There has been growing momentum behind the VRA for some time now with increased membership and a higher profile for the organisation.


    david challinor

    Non-prime business targeted by SMF

     SMF sees grwoth in an expanding sector of car buyers who, despite showing evidence of affordability, are being isolated from mainstream borrowing.
    mel white

    Dealers are key to sourcing finance options

    Dealers and brokers are in pole position to help lenders to gain the distribution they need to link their finance with would-be car buyers who need an affordable repayment option to help them to finalise their purchase, said Jigsaw Finance



    Sytner hosts technicians’ challenge

    Dealer group hosted the final of its 2019 Elite Technician competition to recognise and reward outstanding performance.

    Partnership opens up sales and service opportunities

    As well as improving the customer experience, the new integrated service provides dealers with a key opportunity to maximise upselling by highlighting work that falls outside the Service Plan cover.


    auto trader market report benefits of av

    Mind your technology language

    Despite the opportunity to upsell and build invaluable brand loyalty, just 35% of those surveyed said the features were clearly explained to them during the sales process, and only a third are being given a demonstration.

    Don’t risk lost leads

    Customer prospects are being marked as lost leads by sales staff at franchised dealerships even though they may still be looking to buy a vehicle.


    Karl Davis

    Careful who you employ

    Full employment and poor recruitment policies as major contributors to unacceptably high levels of staff turnover across the motor retail sector.
    catherine perrin

    Perrin takes up network development role

    Having rejoined Mitsubishi at the beginning of this year Catherine Perrin has been appointed Regional Network Development Manager, responsible for securing and working with new dealer partners and developing the UK network.
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