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Live chat and social media point Birchwood in the direction of...
South East based retailer has identified a growing consumer trend that showed customers were partaking in longer and more productive interactions outside of showroom hours and on digital platforms.
LEASING & FINANCE
Balance – the key to making a profit from financial services
MotoNovo Finance, which is taking the lead in helping dealers to prepare for change is keen to ensure that dealers know that the FCA has announced publicly that this is not the case.
Facing up to the used EV challenge
large proportion of dealers clearly see EVs as a potentially significant disruptor for the future as they start to appear in volume on the used market over the next few years.
AFTERMARKET & WORKSHOP
Dealers increase service revenues and reduce driver stress with service package
Customers can spread service and maintenance payments over a six or 10‐month 0% interest‐free period.
Maintenance and repair platform hits one billion transactions
The 1link Service Network is used to enable 18,000 garages – franchise dealers, independent and fast-fits – to easily process jobs booked by company car, van and truck fleets totalling four million vehicles.
DEALER INSIGHTS
New SMCR regime demands greater emphasis on treating customers fairly in...
SMCR is arriving hot on the heels of the regulator’s final report on motor finance sales practices which indicated that from next year when final rules are published, motor finance sales commissions linked to interest rates– so called Difference in Charges arrangements – will, in all likelihood, be banned outright.
Using tomorrow’s technology to help sell cars today
OEMs are already building product roadmaps for this revolution but what about ‘further out’ innovations like flying cars and ‘hyperloop’ underground urban mass transit systems? Is it too early to take these plans seriously?
JOBS
Elliott joins Vertu in senior CV role
Former VW Group, Daimler and Toyota exec joins group as Commercial Vehicle Director.
Brexit uncertainty triggers dealer staff cuts and recruitment freeze
Coachworks cites cases of dealers holding lists of staff members they will lose following the UK’s exits from the EU.
