Vehicle Vision, provider of video systems for the automotive sector, reported that almost 90% of customers across dealership networks are choosing to use its digital aftersales platform when given the opportunity to do so.
LEASING & FINANCE
The discussion around limited discretion has arisen because the FCA in its Final Rules that; ‘brokers would be able to decide or negotiate the rate with the customer, even if they are not rewarded for it.’
AFTERMARKET & WORKSHOP
Since its inception in 1987, Audatex has transformed the collision repair industry and revolutionised the claims management process. With more than 2,400 repairers in the UK using Audatex, the company’s technical database covers 98% of vehicles on the road, and Solera’s platforms are used by 95% of motor insurers.
Customers can pay for Vehicle Health Checks in monthly, interest-free instalments and approve their work and arrange finance online making vehicle repairs more affordable and attractive.
Automotive digitalisation specialist RTC has cautioned that, with no end in sight to coronavirus-related disruption, dealers need to embed stability into their business models for the long term rather than expect to get ‘back to normal’ on 2 December.
In terms of seller perceptions, the areas of advantage held by independent dealers were in; trust, transparency, friendliness, helpfulness, care and morals.
Richard Hargraves will work closely with chief executive John Tordoff, supporting the operations board in managing the group’s 48 dealerships from Yorkshire and the North East to Derbyshire, Lincolnshire and Nottinghamshire.
New network development chief will focus on developing the brand’s representation across the country and will drive long term commercial improvements across the network.