Wednesday, September 22, 2021

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NEWS

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    Bristol Street Motors Burton adopts sign language service

    Burton dealership has partnered with online interpreting service SignLive to install video equipment, allowing customers to interact with staff using British Sign Language.
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    Katie Snow promoted to Development Director

    Katie joined her family’s business in 2015 after nine years with the John Lewis A-Level management programme, during which time she held key roles in stores across Hampshire, Dorset and West Sussex.

    LEASING & FINANCE

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    Startline to roll out new Insights to major dealers in Q4

    Insights is designed to allow dealers to gain a greater understanding of the finance deals they are processing and give them the means to identify new ways of driving business forward.
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    How dealers can harness the power of digital

    In a post-pandemic landscape, customers won’t always feel comfortable visiting showrooms or forecourts, which is why a digital presence is more important than ever. According to Auto Trader, in the height of the pandemic, 76% of customers were anxious about visiting a dealership in person, which is why implementing click-to-buy capabilities will prove vital in meeting customer demands and boosting revenue streams.

    AFTERMARKET & WORKSHOP

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    Hyundai launches next phase of Workshop Automation System

    The Hyundai Workshop Automation system aims to improve the customer convenience though digitisation of the service process and enhance their experience though a mobile and on demand service.  
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    Lookers launches major recruitment drive

    Lookers is also committed to adding a further 180 apprenticeships across its network during this year – its largest ever apprenticeship intake – as a further sign of its confidence and ambition for the future. Apprentices will join the business across a variety of roles, including parts advisors, service technicians and customer service advisors.

    DEALER INSIGHTS

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    Buyers return to pre-pandemic willingness to travel to showrooms

    New consumer research from JudgeService shows how 80% are prepared to travel up to 29 miles to visit a dealership, compared to just 19 miles in 2017. Similarly, 90% of dealer customers used to come from within 33 miles, but now they come from within 50 miles.
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    The financial benefit of online sales

    Data indicates that, as per 2020, based on an annual used car market of 6.75 million sales, the industry could save £9.5 billion each year. Even a more conservative approach, based on a phased 30% transition to greater online selling, the sector could save £4.7 billion.

    JOBS

    katiesnow2 1

    Katie Snow promoted to Development Director

    Katie joined her family’s business in 2015 after nine years with the John Lewis A-Level management programme, during which time she held key roles in stores across Hampshire, Dorset and West Sussex.
    lookers launches major drive to recruit 100 technicians in uk and ireland 02

    Lookers launches major recruitment drive

    Lookers is also committed to adding a further 180 apprenticeships across its network during this year – its largest ever apprenticeship intake – as a further sign of its confidence and ambition for the future. Apprentices will join the business across a variety of roles, including parts advisors, service technicians and customer service advisors.
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