In Marketing Delivery’s new consumer survey, which polled 1,000 motorists across the UK, those aged 18 to 24 were the most receptive to the idea of a combined appointment for both MOT and service, with 85% saying they would be more likely to book with a workshop that made that possible.
Epyx has generated new statistics from its 1link Service Network service, maintenance and repair (SMR) platform, used to manage more than four million company cars, vans and trucks. These cover three metrics - numbers of visits to service outlets, vehicle off road (VOR) days due to SMR issues and workshop costs including tyres and repairs.
If implemented, the energy price cap increase would be just the latest in a line of economic shocks that mean personal finances are coming under more pressure than at any time since the 2008 financial crisis and perhaps longer. It is no surprise that dealers believe that this will affect used car values and prices but it is perhaps more a matter of concern that almost a third believe we are likely to see a significant adjustment.
Despite the evidence, it does not guarantee that BEV servicing prices will reduce dramatically as dealers look to raise SMR costs to retain their profitability. Dealers are starting to feel the pinch of reduced servicing revenues as drivers cover fewer miles which coincides with a rapid rise in operating costs, particularly technician salaries.
Fleet managers are freed up to focus on more strategic activities as drivers can locate the most convenient service provider in their area. AI is used to prioritise providers with the appropriate capabilities and cost profile. Technology enables drivers to serve their needs in real-time and improve compliance procedures by creating a digital record of all interactions.
Online Service Booking Portal was developed in partnership with leading specialist fleet service provider, i247 Group, to help leverage digitalisation and integrate proactivity into the SMR process. Designed to work across multiple channels, the portal is accessible to customers through Alphabet’s driver app, AlphaGuide, as well as the Alphabet website.
Statistics taken from its 1link Service Network platform, used to manage SMR for more than four million company vehicles largely operated by leasing companies, show hardly any difference in the split between franchise and independent use for EVs and ICEs.
A long-term situation is being created where many businesses were having to travel further for routine servicing, maintenance and repair.
