Patel appointed as key account manager for cap hpi’s OEM consulting team

By |2024-02-07T08:44:48+00:00February 7th, 2024|Jobs, News|

Patel has over 25 years of experience leading sales opportunities across multiple divisions within various industry sectors, ranging from banking and financial services to retail and automotive. Chet will report to Mark Turnbull, director of OEM and consulting at cap hpi consulting.

Parts availability and technician shortages improving in 2023

By |2023-11-28T15:50:01+00:00November 28th, 2023|Aftermarket and workshop, News|

r2c’s figures, based on more than 30,000 records across accident damage and unscheduled repairs, show that there has been a general improvement across the board when it comes to delays as a result of parts availability and shortage of labour – two issues that have plagued the SMR sector for the past few years.

Dealers urged to seize opportunity presented by ZEV mandate

By |2023-11-06T15:53:23+00:00November 7th, 2023|Aftermarket and workshop, Dealer Insights, News|

Under the new legislation more than a fifth (22%) of new cars sold by each carmaker must be fully electric in 2024, with the quota rising each year to meet the government’s target of 100% by 2035. Under the rules manufacturers face a £15,000 fine for each non-compliant vehicle they sell over the quota. 

Subscriptions becoming the go-to payment method for maintenance plans 

By |2023-10-20T09:34:09+01:00October 20th, 2023|Aftermarket and workshop, Dealer Insights, News|

EMaC reports demand for maintenance plans payable by monthly instalments have risen by over 1000% in the year to date and are on course to overtake one-off fixed term payments for the first time. The automotive retention solutions provider believes its dealer partners are increasingly offering this payment method due to the ongoing impact of the cost of living crisis, high inflation, Consumer Duty and an increased focus on customer retention. 

Convenience and ease for aftersales equals success

By |2022-11-02T12:26:00+00:00November 3rd, 2022|Aftermarket and workshop, Dealer Insights, News|

A service may only take an hour or less, but the travel and ‘hanging around’ time mean that people see it as a day, which could require a day’s holiday to be taken. Like visiting a dentist, it is seen as a necessary chore. If this is a less painful option to be had, customers will often take it.

No clear advantage for EVs when it comes to servicing

By |2022-10-24T09:31:44+01:00October 24th, 2022|Aftermarket and workshop, Dealer Insights, News|

While workshop costs for some EVs represent substantial savings over their petrol and diesel equivalents, this cannot be assumed. Also, the number of times that EVs visit garages for maintenance or repair and the amount of time they spend unavailable off road are consistently similar to petrol or diesel vehicles - and these servicing factors very much represent a substantial cost to businesses.

Fleet Assist launches new garage services programme

By |2022-10-18T11:49:56+01:00October 20th, 2022|Aftermarket and workshop, News|

A key differentiator of the scheme compared to those run by other network providers in the market is that there are no constraints on the use the products or services solely in connection with Fleet Assist customers service maintenance and repair work. This ensures that down-time is not adversely affected by any stipulated supply route and is complimentary to the garages’ existing arrangements.

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