Service Archives - Motor Trade News

Customers turning their back on aftersales queues

Customers turning their back on aftersales queues

By Chris Wright|2024-01-16T10:21:25+00:00January 16th, 2024|Aftermarket and workshop, Dealer Insights, News|

Queues were found to be most common at dealerships in London, with 82% saying they have to queue. Those in the East Midlands fared best, with 55% of respondents having to queue. Christian Mark, Chief Executive at Tjekvik, said that with many customers looking more closely at where they take their vehicles for service and repair, particularly due to the ongoing cost-of-living crisis, maintaining good levels of customer service is essential to maintaining footfall.

Drivers spend between £200 and £299 on repairing and servicing their car every year

Drivers spend between £200 and £299 on repairing and servicing their car every year

By Chris Wright|2023-09-28T10:59:02+01:00September 28th, 2023|Aftermarket and workshop, Dealer Insights, News|

Insurance comparison site found that just under a third (32%) of British drivers never perform their own car maintenance checks. Instead, they rely on getting the necessary checks done at a garage, by professionals. When servicing or repairing their car, more than a quarter (28%) of UK motorists surveyed spend between £200 and £299 every year. This is especially true for millennials (people born between 1982-99), with over a third (34%) spending within this average.

EV adoption creates possibilities for aftersales

EV adoption creates possibilities for aftersales

By Chris Wright|2023-03-06T09:51:36+00:00March 6th, 2023|Aftermarket and workshop, Dealer Insights, News|

Writing in the latest AutoFocus, Cox Automotive’s quarterly insight update, Steve Young, managing director of ICDP, a specialist automotive retail and aftersales consulting business, says that retailers must develop new business models to thrive in the age of electrification.

Dealers urged to combine MOT and vehicle service

Dealers urged to combine MOT and vehicle service

By Chris Wright|2022-10-20T09:37:16+01:00October 20th, 2022|Aftermarket and workshop, News|

In Marketing Delivery’s new consumer survey, which polled 1,000 motorists across the UK, those aged 18 to 24 were the most receptive to the idea of a combined appointment for both MOT and service, with 85% saying they would be more likely to book with a workshop that made that possible.

Ageing used car stock and cost of living crisis cause dealers to rethink

Ageing used car stock and cost of living crisis cause dealers to rethink

By Chris Wright|2022-08-17T17:11:06+01:00August 19th, 2022|Aftermarket and workshop, News|

Car retailers will need to identify ways of providing reassurance to customers who were being offered older vehicles at historically high prices while their personal finances were stretched.

Bumper debuts B2C marketplace

Bumper debuts B2C marketplace

By Chris Wright|2022-07-27T09:43:06+01:00July 27th, 2022|Aftermarket and workshop, News|

Bumper is helping franchised dealers to increase their workshop utilisation by spreading the word that car owners can split their bills over monthly interest-free payments; an important consideration as households manage their way through the cost of living crisis.

How technology is putting the customer back in the driving seat

How technology is putting the customer back in the driving seat

By Motor Trade News|2023-12-08T09:13:48+00:00July 21st, 2022|Dealer Insights, News|

There are all too familiar common pain points in the car repair and service process including appointment making – which we all know, can require numerous phone calls, vehicle drop-off and pickup, where waiting times at arrival often exceed ten minutes, failure to proactively promote mobility offers, and a lack of transparency regarding service completion status, pickup availability, and expected cost.

BookMyGarage.com launches EV servicing booking

BookMyGarage.com launches EV servicing booking

By Chris Wright|2022-06-28T11:01:34+01:00June 29th, 2022|Aftermarket and workshop, News|

With the increased popularity of EVs – reaching 14% new car market share YTD – drivers need to ensure that they understand the details of EV ownership and have a reliable source of EV servicing options; both of which BookMyGarage.com’s latest offering can provide.

Nissan partners with Bumper to offer interest-free service payments

Nissan partners with Bumper to offer interest-free service payments

By Chris Wright|2021-10-28T09:17:48+01:00October 28th, 2021|Aftermarket and workshop, News|

Bumper’s service is available from now to all participating Nissan dealers, with customers given the opportunity to split their aftersales bills – including accessories, maintenance and MOT work – over monthly instalments.

With new car sales down workshops could be next to suffer

With new car sales down workshops could be next to suffer

By Chris Wright|2020-12-09T10:06:19+00:00December 9th, 2020|Aftermarket and workshop|

The market has already recorded 620,000 fewer sales than last year, and with those sales gone it’s the workshops that are now going to be hit as annual servicing and warranty work disappears, said Karen Rotberg, co-founder of BookMyGarage.com.