Are you ready to answer customer questions on commission?

By |2021-03-09T09:33:25+00:00March 9th, 2021|Leasing & Finance, News|

Updated CONC rule requires dealers to ensure customers are aware of the existence of any commission, fee or other remuneration ahead of any finance agreement being finalised. The prominence required in disclosing the existence of commission will inevitably lead to more people asking; ‘how much?’

New SMCR regime demands greater emphasis on treating customers fairly in dealerships

By |2019-11-20T11:55:53+00:00November 28th, 2019|Dealer Insights, News|

SMCR is arriving hot on the heels of the regulator’s final report on motor finance sales practices which indicated that from next year when final rules are published, motor finance sales commissions linked to interest rates– so called Difference in Charges arrangements – will, in all likelihood, be banned outright.  

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