Nicola Langley has been appointed as customer experience development manager at Volvo Car UK.
In the newly created role, she will be responsible for ensuring all Volvo customers receive a genuine high-quality experience whenever they come into contact with the brand.
Langley’s role within Volvo will involve working across the company’s training and customer relations departments and the Volvo dealer network to shape the way every customer experiences the brand. This all-encompassing approach will ensure consistency of service for all customers, whether they are new to Volvo or not.
She said: ” With the brand and its products in the middle of a revolution, there’s so much to engage with our customers about. This also makes now the perfect opportunity to shape the way everyone at Volvo works together to give our customers an easy and rewarding ownership experience.”
David Baddeley, Volvo Car UK’s operations director, added: “Nicola has a successful history of helping businesses improve their customer experiences, and her perspectives in this respect will be a great benefit for us as we cement our position in the premium car segment.”
Langley joins Volvo from Onecom, where she was customer experience director. Prior to that, she held customer experience management roles at Vodafone and Virgin Media.
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