Spread the love

 

TOYOTA GB has become the first vehicle manufacturer to go live for both its Toyota and Lexus brands with Ebbon Automotive’s new online showroom inspection module within its moDel logistics platform.

Inspection Process, is the latest software enhancement to moDel, which is widely used throughout the fleet and retail markets for new vehicle deliveries and which has recently unveiled record results for 2022.

The release of Inspection Process allows Toyota GB to utilise moDel for direct online sales from the Toyota and Lexus websites, where there is no need for delivery agents or for a collection and delivery form to be created.

Having completed the sale online, the customer visits the showroom to collect the vehicle where a thorough handover process takes place, highlighting the vehicle’s features, benefits and points of connectivity.

Customer details are then captured by showroom personnel via the moDel app and fed into the moDel platform where the OEM and retailer can access them.

This removes all paper from the process, reduces the risk of errors, facilitates electronic data capture, increases accuracy and also allows the use of CSI metrics to monitor and record the customer experience.

Jess Hodgkiss, Manager, Direct Sales Support at Toyota GB, said the addition of the new Inspection Process module within moDel would streamline the handover process for direct sales, with customers, having sourced and ordered their vehicles online, coming to showrooms to complete the sale.

“Having accurate handover and delivery data is of paramount importance to us which is why we use moDel for the majority of our sales. Inspection Process gives us the same level of accuracy with direct online sales as moDel delivers at physical handovers at customers’ premises.

“We are only a couple of months into this process and so far, only a relatively small number of vehicles have gone through it. But it is working well for us with quicker handovers and a better experience for our customers.”

 

 

 

Got a spare 30 seconds?

 Help us to provide you with better market insight by completing a very short survey. It is anonymous and only takes 30 seconds. You will get free access to the quarterly results.

Thinking of the switch to electric?

Need help in finding the right electric vehicle for you? Compare driving range, battery capacity, charging time, price, and features to find the perfect EV for you.