CitNOW has announced a new partnership with Auto Service Finance (ASF) that will allow consumers greater flexibility when paying for car repairs through its Workshop application.
Dealers using CitNOW Workshop can demonstrate to the customer via video any required aftersales work, obtain immediate approval and, through the ASF integration, offer instant finance based on zero-interest payments.
The CitNOW technical integration is the latest development from the digital communications experts designed to quickly bring to market new video-enabled products and services that expand the contactless customer experience and help drive dealership profitability.
Colin Tinto, Chief Technology Officer at CitNOW, said: “What has become clear during this pandemic is that consumers are becoming more accustomed to communicating and transacting digitally and are realising that the associated processes can be a lot more efficient.
“As we emerge from lockdown, convenience will continue to be a priority for consumers, which is why it made perfect sense for us to partner with Auto Service Finance. #
“Like us they are a leader in their field, and, more importantly, they share our vision for cutting-edge digital solutions that benefit car buyers while increasing profitability for retailers.”
ASF’s technology platform is particularly cost-effective for auto retailers idue to the higher percentage of agreements it approves. Its approval algorithms incorporate crucial vehicle data, including historical data and information about its condition, into the decision making process.
CitNOW is working in partnership with retailers and other suppliers to support the introduction of new contactless processes. To meet the increase in demand from retailers who want to engage and connect with their customers in a safe and effective way, the company is accelerating the development of a number of free-of-charge service enhancements.
In March, the company introduced Live Video, to enable remote face-to-face interactions with customers directly from its Sales and Workshop applications. Further developments are due to launch soon, including additional integrations to support finance applications and enhancements to improve the consumer experience during remote communications.
The Auto Service Finance integration is available now in the CitNOW Workshop app and will be free of charge for all eligible retailers.