ONLINE car maintenance provider Fixter has launched a Virtual Diagnostic Consultation service.
It allows car owners to book a free, 20-minute video consultation with one of Fixter’s in-house mechanics to assess any problems with their car without leaving their home.
Fixter’s research has found that a huge variety of car issues can be resolved by simply discussing and demonstrating the related symptoms with a professional. Common problems, such as a flat battery or low oil levels, can be easily diagnosed, and often resolved, with the virtual support of an expert, saving car owners the time and disruption associated with frequent garage visits, missing parts and return travel.
Furthermore, with the average UK car diagnostic test costing £49, this online approach also saves car owners money, by resolving most issues with a simple and free virtual consultation.
Using the digital platform they are most comfortable with – from FaceTime to Google Meet, Skype to WhatsApp – customers can guide the in-house expert around their car during the free 20-minute call. They receive a convenient and transparent initial assessment, which in many cases will be enough to provide them with the required information to fix the car from home themselves.
For more complex issues, when it isn’t possible to be sure of the problem without physically inspecting a customer’s car, Fixter will provide insight into the likely causes as well as an initial cost estimate.
Fixter Chief Executive Limvirak Chea said: “We are always looking for ways to enhance our innovative service and our new Virtual Diagnostic Consultation offers something completely new on these shores. Fixing issues with your car, whether it is getting the correct diagnosis, knowing how much it is going to cost, and even just getting it repaired at the right place initially can be time consuming, confusing and frustrating.”
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