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CARSHOP has launched its first new concept store – CarShop Express – which heralds a completely new way of buying used cars in that there are no cars!

The store is completely car-less, has customer facilities and a vehicle collection point but none of the large forecourts or showrooms that you typically associate with CarShop.
Customers use it by browsing CarShop’s entire stock online, holding their favourite car and having it transferred to the Express outlet before buying, and picking it up at a time that suits them.

The Sytner Group-owned retailer is opening this store in Leicester. Carshop already has 11 more traditional stores in different locations across the UK – each with huge showrooms and forecourts containing hundreds of makes and models.

Customers will also be able to part-exchange their vehicle, by simply dropping their old car off at the same time that they pick up their new one. 

The new concept Express store comes as the latest in a long line of business innovations and ongoing investment by CarShop and it is hoped that this new model will appeal to customers – especially those who enjoy a speedier, more online and more streamlined car buying process.  

CarShop’s Chief Executive Nigel Hurley said: “The car buying marketplace is changing, with more and more brands looking to their online offering, but we’re confident in our omnichannel model.

“Putting the customer first and ensuring that they can buy their perfect car in the way they feel most comfortable doing so is our top priority – this could be at one of our larger showrooms, where they get to see the cars up close, completely online with a home delivery or at one of our new CarShop Express stores which happily combines the two.

“It’s not about just online or just in-person, it’s about customer choice – meeting them wherever they already are.”

Michele Williams, who will be leading the store as Branch Manager, added: “We’re hoping to attract new customers to our Express store, with it providing a holistic, modern and comfortable car shopping experience. It will have the same high standard of service, great value prices, and vast range of choice that any other CarShop store has – only in a quick, easy, and friendly new way.” 





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