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BCA has announced a number of customer service enhancements early as it continues to make it even easier to do business with the UK’s leading remarketing group.

Multi-vehicle booking on deliveries have been introduced online to help customers making multiple purchases, introducing efficiencies and ensuring purchased stock arrives as quickly as possible.  Up to ten vehicles can now be booked for delivery in a single online booking journey, including vehicles sourced from different pickup locations across the country.

BCA is also making it easier for customers to create retail listings for vehicles they have purchased via BCA Online and the BCA Buyer app.  Buyers can revisit the original listing after the sale has ended, to access the original catalogue details used to promote the vehicle and download the vehicle images, instantly creating a valuable packet of information to use in online listings.

And if customers need a helping hand, BCA is providing even better customer service accessibility by extending customer contact centre opening times.  BCA’s customer service team now operates 8:00am to 7:00pm Monday to Friday and 8:00am to 5:00pm on Saturday and Sunday.  Customers can call 0333 241 6891 during these times or email at [email protected] at any time.

Dene Jones, Group Chief Marketing and Data Officer, said: “These latest service enhancements continue to make it even easier for customers to do business with BCA and support our market leading digital sales programmes.   The multi-vehicle delivery booking service ensures our customers get their purchases as quickly and efficiently as possible, wherever the vehicles are located in our nationwide network.  And buyers can now use BCA’s digital sales collateral to generate their own online marketing content.  It all underlines our commitment to delivering a seamless online used vehicle buying experience for our customers.”

Jones concluded “BCA is committed to continuing to improve and enhance the digital experience for our customers by delivering a consistent, user-friendly and well-supported service on both mobile and desktop platforms.  These latest enhancements help our buyers control every stage of their stock acquisition with BCA, saving time and driving efficiencies into the digital sales process.”

BCA trade buyers can bid and buy via the BCA Buyer app or BCA Online.  BCA’s stock comes from the biggest brands in the industry and includes many thousands of vehicles across all price sectors and product types to provide the most choice, whatever a buyer is looking for.

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