ALPHERA Financial Services, BMW Group’s independent motor finance division, has launched a new online portal.
‘My ALPHERA Finance’ is available for its car finance customers and the mobile-friendly platform is quick and easy to join and gives customers a transparent way to access information about their finance agreement and manage their account.
Customers can amend contact details, select a different monthly payment date, make partial early repayments, request a settlement figure and find out what happens at the end of their contract.
Additionally, the platform allows for two-way communication between parties, meaning customers can keep Alphera updated if their needs and circumstances change.
Spencer Halil, director at ALPHERA Financial Services, said: “My ALPHERA is another means of bringing transparency to our industry. Through consumer research we know that dealers must combat potential misunderstanding when it comes to car finance and insurance products. It is our hope that this new online portal will go some way to tackling this situation.”