MITSUBISHI Motors has strengthened its dealer academy with the appointment of Annette Baber Smith as the new After Sales Training Manager, responsible for the preparation and delivery of non-technical training, both classroom, and e-learning.
She joins the company with 22 years’ experience in the motor trade with various brands. Starting as an apprentice technician, Baber Smith has moved through parts and service advisor roles and later up to the role of Service Manager.
She completed a degree in Automotive Retail Management at Loughborough University in 2008, and went on to become Divisional Contact Manager for a large dealer group.
Baber Smith said: “I have always believed that coaching and mentoring my staff is an essential part of any managerial role, and to see people grow and fulfil their potential is particularly rewarding.”
Mitsubishi’s training academy is based at the company HQ in Cirencester. The team consists of seven full time trainers and three administration staff running between 250 and 300 classroom courses a year complimented by a growing number of e-learning modules.
These courses and modules serve the 117 Mitsubishi dealers in the UK network, training all sales, aftersales and technical staff.