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Jardine Motors Group, has extended its contract with accident management provider Accident Exchange, taking the relation between the businesses into its 15th year.

Jardine’s 70 dealerships in the UK, will be supported by Accident Exchange from the first call, to organising vehicle repairs and providing like-for-like replacement vehicles in non-fault accidents. Under the arrangement 80% of customer calls were answered within 20 seconds. The new two-year contract will continue until July 2019.

Richard Hollis, ‎Head of Used Car Development at Jardine Motors Group, said, “When partners are dealing with customers, trust is always at the centre of its success. Accident Exchange has our customers in mind as much as we do, often exceeding customers’ expectations, and that has given us a real sense of confidence moving forward.

“With these partnerships, you want to be working toward the same goals. Jardine is always looking at the long-term, both in business and in our customer relationships, and our continuing work with Accident Exchange reflects that perfectly.”

Scott Hamilton-Cooper, Director of Operations at Accident Exchange, added, “Continuing such a long-term partnership with any business is no small feat, so it’s gratifying to see Accident Exchange continue to be a trusted partner to a leading motor retailer and be playing a part in its wider success.

“Good customer service will always pay dividends, and whether you’re dealing with an Audi or an Aston Martin customer who’s just had an accident, it’s essential that those motorists are given every possible support by aftercare specialists.”

 

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