Audatex has launched AudaFNOL, a First Notification of Loss platform that offers consumers self-service at various points throughout the claim.
The platform allows customers to photograph damage to the vehicle through their smartphone, the images are then automatically attached to the Audatex damage assessment, insurer claim system, or they can be viewed through the Audatex image viewer. A Damage Capture app then provides a representation of the exact damage to the vehicle, which feeds into Audatex’s Repair vs. Total Loss feature will then determine whether the vehicle is repairable or a Total Loss.
The platform allows insurers and accident management companies to streamline jobs and individual cases, while providing them with all available data should they need to handle any aspect of the claim.
David Shepherd, Managing Director at Audatex UKSA, commented, “AudaFNOL is another example of how we’re driving the insurance industry forward through enhancing operational efficiencies and controlling cost for the customer, improving their overall journey that ultimately leads to a superior customer experience. By launching AudaFNOL, we’re taking advantage of the growing importance that Artificial Intelligence (AI) is playing in the sector, helping to speed-up the overall process for both the customer and insurer.”
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