Volkswagen launch telematics based connected servicing scheme

Volkswagen has launched a new telematics based service which allows drivers to gain information about their car and journeys, as well as enabling them to book their car into a dealer.

Volkswagen Connect is available from selected retailers nationwide and uses the Car-Net system and a retro-fitted Dataplug that connects via Bluetooth to the customer’s mobile phone. These plugs are being offered free until the end of this year.

With the Dataplug and the app linked together via Bluetooth, the car sends the user’s smartphone a burst of information at the end of each journey, which means there is no drain on the phone’s data. With the connection set up, the customer can interact with their Volkswagen to record trip information, analyse fuel economy and driving style.
An extension of this is the Service Partner function. When the car is due for a service, it will automatically alert the driver through the app. If set up to do so it will also contact the customer’s nominated Volkswagen dealer, who will then call the driver to arrange a service. And if a warning light is illuminated on the dashboard the Volkswagen Connect app will pass this information to the dealer, who can then call the customer to discuss the car’s problem.

The Assistance Call function also provides a link to Volkswagen customer services so the driver can ask any questions they may have about their Volkswagen. To smooth the flow of all these conversations, the location of the car can be shared easily via text or email.

Commenting on the launch, David McMillan, Volkswagen’s digital service product manager, said: “We know that our customers enjoy ease of use and Volkswagen Connect assists with this because it brings the information that is already available within the car to the customer’s mobile phone app. We want to encourage customers to download the app and enjoy the benefits that it brings. Additionally, until the end of the year, Volkswagen Connect will also be offered in all used cars supplied through the Das WeltAuto approved used car scheme.”