Vehicle recall searches up 80%

The Motor Ombudsman’s Vehicle Recalls search tool saw a rise of 49,000 page views for January to April 2017 compared to 2016.

The tool uses the car owner’s Vehicle Identification Number (VIN) to help find out whether a car manufacturer has recalled a specific make and model under the Driver and Vehicle Standards Agency (DVSA)’s safety recall scheme.

The Motor Ombudsman introduced the search in 2015 as a voluntary initiative by the motor industry to increase the safety and peace of mind of UK consumers. Users are offered a clear statement as to whether any remedial work is required on their particular vehicle. These are complemented by web links to both the closest accredited franchise dealership and the manufacturer.  In 2016 11% of searches showed an outstanding recall. 

Bill Fennell, Chief Ombudsman and Managing Director of The Motor Ombudsman, commented: “The Vehicle Recalls portal has consistently proved a popular page on our website as it’s a one stop resource for motorists and businesses where all the essential information can be found quickly and easily at the touch of a button. However, the ultimate aim of this tool is to help keep motorists safe by alerting users to any outstanding recalls and where repairs are necessary for a specific vehicle, which should always be completed as a priority.”