Groupe Renault UK has announced the 17 winners of its annual ‘Auto Express Driver Power – Dealer of Excellence’ award programme.
The ‘Dealer of Excellence’ programme aims to recognises the best performers in the Groupe Renault UK dealer network. The successful dealerships were presented with their awards by Paul Flanagan, Managing Director, Groupe Renault UK, at the manufacturer’s national dealer conference held yesterday in Central London.
Nominations for the awards were generated from Groupe Renault UK’s in-house customer satisfaction measurements. The evaluation was based upon eight Key Performance Indicators (KPIs) that rate sales and aftersales procedures and service. Driver Power then sought to independently verify each nominated dealership’s highly-rated levels of care and service by contacting its customers and conducting an in-depth customer satisfaction survey.
The annual Driver Power survey, claims to be the UK’s most comprehensive independent automotive satisfaction study. It forms part of the manufacturer’s drive to position the Renault brand as a leader in terms of customer experience. 2016 held good news for the groups aftersales function with a record score achieved. Across the Renault range, customers were on average 94.4 per cent satisfied with their overall aftersales experience at a Renault dealership.
The 17 winning dealerships are:
Bristol Street Motors Gloucester
Bristol Street Motors Nottingham
Bristo’s Limited Ipswich
Harwoods Ryde
Holden Norwich
Lifestyle Eastbourne
Mackie Motors Brechin
Martins Basingstoke
Mitchells Garage Lowestoft
Motorline Ashford
Renault Bolton
Renault Cardiff
\Renault Manchester
Renault Romford
Renault Wirral
S.M.C Weybridge
Smiths of Peterborough
Mark Crockett
Total Customer Experience Director, Groupe Renault UK, congratulated the recipients: “The winning dealers can feel very proud of their teams’ achievements. Our commitment to improving quality and standards across the board has never been higher, and we established this unique partnership and initiative with Auto Express and Driver Power to offer customers a transparent, independent verification of the customer experience our dealer partners are delivering. Customers of the 17 winning dealers can rest assured that they will receive the very best service and their motoring requirements are in the safest of hands.”
Brian Walters, Director of Research and Insight at Driver Power, added: “For consumers seeking a trustworthy and satisfying sales and service experience, the Dealer of Excellence accreditation is a powerful, independent seal of approval. But consumers aren’t the only ones who benefit from the programme; accredited dealerships benefit from increased customer loyalty and word-of-mouth recommendations.”
