Jemca has added FullAppraisal, the mobile vehicle appraisal tool from Cooper Solutions to its appraisal process.

Jemca initially trialed the system, and has now rolled out FullAppraisal across its 11 Toyota and Lexus sites, building on an existing partnership with Cooper Solutions.The addition of the tools was propted by Jemca’s need to move on from its paper-based manual appraisal system.

Paul Meller, Market Area General Manager, Jemca Car Group, explains: “Today’s consumer expects a digital customer experience. FullAppraisal not only enables us to improve the accuracy and timelines of data capture, but moves us on to an electronic platform, presenting a new level of professionalism to our customers.  Each member of our sales team is armed with an iPad featuring FullAppraisal, so they can make fast, accurate appraisals and engage with customers the whole time.  Indeed, it’s not just streamlining our part exchange process, we’re using FullAppraisal for every customer enquiry.”

Simon Whicher, FullAppraisal General Manager at Cooper Solutions, adds, “We have been working with Jemca for over six years, delivering our daily rate insurance for customer loans. This extension of our partnership demonstrates the expertise and support Cooper Solutions can offer dealers across the business. FullAppraisal is just one of the suite of online tools we deliver to enable dealers to improve business processes for everything from financial management to used car stock control. We are looking forward to building on the support we already provide Jemca as it continues to meet the expectations and needs of its customers.”