Epyx is celebrating the results of a recent customer survey that revealed 93% of its customers have rated the service as “excellent” or “good”.

There was also good news specifically for epyx’s customer support function, with 98% of people rating the choices “helpful and friendly staff” and the “knowledge and competence of staff” as “excellent” or “good.” The positives are reflected in progress made on the company’s Net Promoter Score  (a measure how likely a customer is to recommend products and services to colleagues and associates) which has increased to 35% from 7% scored in previous research.

Tim Meadows, director of account management at epyx, said: “Finding out exactly how customers feel about the company is crucial to its future and this survey was designed to provide as complete a picture as possible.

“Overall, we are pleased with the results. They show that the core elements of our proposition – product, support, service and pricing – are widely perceived to be very strong.”

“Since acquiring epyx three years ago, our parent company Fleetcor has invested heavily in areas including system development and customer service, and we believe that the improvement in NPS that we have seen is an indication of this.”

Tim concluded:“There were some very interesting ideas and observations from the respondents, the vast majority of which coincide with our own ideas on where epyx should be heading in the medium and longer term.  The message that we would like to communicate to customers is that we very much value this feedback. We have listened to you and made changes in the last few years that have improved our products and services significantly – and have more in the pipeline.”