South coast group, Breeze Volkswagen, has adopted FullAppraisal from Cooper Solutions for its vehicle appraisals.

Breeze Volkswagen has added the mobile app to replace its paper-based system across six sites and is already benefitting from fast, accurate and mobile appraisals. Staff can now complete appraisals at the vehicle using an iPad or tablet PC, with greatly reduced admin time.

Andy Garrett, Breeze Volkswagen Group underwriter and buyer explains: “The stock purchasing process has become more efficient.  I now have a more accurate and real time picture of potential retail opportunities coming in as part-exchanges across the group. This enables me to quickly identify where to place each vehicle, and also what areas of stock we are lacking.

“Switching to digital has meant the sales teams taking more quality information for the part-exchange. This also enables them to engage better with customers during the appraisal. The whole system is completely open and transparent which builds confidence in the customer.”

“A huge plus point for me is I now have the ability to navigate between each site on my phone, tablet or PC without having to log-out. This saves me, and ultimately the sales guys, valuable time. No matter where I am, in this country or abroad, I can underwrite any vehicle for the group in an instant. I can therefore look at our part-exchange stock on a group level at any time, car and commercial, and know exactly how to maximise the opportunity of that vehicle before it has even landed.”

Simon Whicher, FullAppraisal General Manager at Cooper Solutions concludes, “We aim to deliver real value to all of our customers, working with retailers such as Breeze Volkswagen to boost the efficiency of their staff and enhance their customer service. We spent a week with Breeze Volkswagen staff across its retail, service and van sites in Poole, Southampton Portsmouth, training them on the FullAppraisal system, which is designed to fit seamlessly into any business for a smooth transition to fast, accurate appraisals that maximise profits and deliver on customer care.”