Truck manufacturer MAN, have recognised their top UK dealers for the past year at the firm’s Dealer of the Year Awards which took place in the historic Mansfield Traquair building, in Edinburgh.
The Norwich branch of Imperial Commercials took top honours in the small business category, MAN Truck & Bus Felixstowe in the medium category and DSV Commercials Ltd took the award for the large business.
R & A Scott were the runners up in the small category, Commercial Motors (Wales) Ltd for medium and Pelican Engineering were deemed second best in the large category.
AN Richards Ltd were recognised for offering the best customer service with Swansea’s WG Davies Ltd runner up in the category. The best marketing campaign of the year award went to MAN Truck & Bus Exeter.
Commenting on the experience, Chris Marshall, director of DSV Commercials, said: “Over the last nine years of the competition we have been runners up twice and winners on five occasions, which is some achievement considering the quality of the competition. It is real credit to the sustained effort and commitment of the whole team that DSV has received the recognition everyone deserves and our team is a credit to DSV and the MAN Network.”
Gary Stannett, aftersales branch manager at MAN Truck & Bus Felixstowe, adds, “I have been in this industry for a long, long time and I cannot describe how proud I felt for everyone at the branch when it was announced we were the winners. I have been in this industry for a long, long time and I cannot describe how proud I felt for everyone at the branch when it was announced we were the winners.
“Over the last few years the branch has been growing and everyone involved has worked hard to be recognized as an outstanding service provider to our customers in the CustomerFirst campaign. MAN Truck & Bus Felixstowe has become a leading example of what MTBUK can deliver in this challenging industry.”
Clearly somewhat taken aback, Steve Affleck, regional director of Imperial Motors, found the words to say “I was speechless when I discovered we had won the small dealership category, but it certainly rewards the investment we have made over the last few years. We have grown the staff from about 15 to 25, including 11 technicians, extended our opening times and as well as investing in the right people we have directed £500,000 to adding an ATF bay and extended parking.”
The last word goes to MAN’s Network Director Rob Zubovic, who said, “Our annual dealer awards are now an established highlight of MAN Truck & Bus UK’s events calendar. It’s about our dealers proving their continuous commitment to the operators of MAN vehicles, supporting them 24 hours a day, seven days a week.
“The success of these dealers is a testament to the dynamic and innovative performance of their management and the teams they have around them. Each operation has consistently achieved very high standards in meeting MAN’s strenuous UK service levels and those performances have formed the solid base on which these hard-fought awards are judged.”
