Allianz Partners UK has secured a three-year extension as Volvo Car UK’s roadside assistance provider, ensuring customers continue to receive premium breakdown support. The agreement covers new and used Volvo vehicles, as well as those serviced at a Volvo retailer, providing seamless assistance whenever required.

Over the past 15 years, Allianz Partners UK has enhanced its services to align with Volvo’s growing presence in the electric vehicle market. This includes the use of Volvo’s own diagnostic toolkit at the roadside and the integration of specialist Volvo technicians into the assistance team. Customers can report breakdowns or incidents via phone or the Allianz Assistance hub, with flexible mobility solutions available, including taxi services and eco-friendly alternatives such as electric vehicles and bikes.

Allianz Partners will also continue to offer key programmes, including the Service Activated Roadside Assistance (SARA) feature, which provides an additional year of roadside assistance protection for Volvo customers who service their vehicles at registered retailers.

Marcus Latchford, chief sales & distribution officer at Allianz Partners, said: “Over the last 15 years, our roadside assistance services for Volvo have transformed from simple repair and recovery to a comprehensive, integrated offering. We collaborate closely with Volvo’s team to drive product and innovation development, enhancing the excellent customer service included in our traditional roadside assistance package. We work with Volvo to create a feedback loop on vehicle performance, which helps them understand the real-world issues customers are experiencing and feed that both into maintenance plans and vehicle development.

“This partnership aligns with Allianz’s commitment to embedding innovative solutions into partners’ business models whilst providing peace of mind and convenience to their customers. We are excited to continue innovating and delivering best-in-class service to Volvo Car UK.”