Vertu’s Newcastle Infiniti Centre wins customer experience award

Vertu’s Infiniti Centre Newcastle is the proud recipient of an INFINITI Customer Experience Award. 

The manufacturer scheme recognises centres in the UK and across Europe that are most dedicated in their service. Awards are granted on a quarterly basis following a detailed performance assessment.  The manufacturer assesses the ability of sales staff to be responsive to customers and meet their individual needs. They are also assessed on knowledge of the Infiniti range.

Barry Beeston, Regional Director for INFINITI visited the Newcastle dealership to present the accolade.  Beeston commented ”Infiniti places customer experience as a top priority from the moment they enter the unique showroom environment, how they are greeted on arrival and how they are handled by the sales teams. To win this award takes a lot of commitment and desire to be the best and I am pleased to see that Jeff and the team here in Newcastle, located so close to the Sunderland factory, has done so well, not just with the highest score in the UK but also coming in the top five for the whole of Europe.”

Vertu Motors plc Chief Operating Officer David Crane who was onsite for the ceremony added: “The continued success of the Infiniti Centre Newcastle is evidence that Vertu Motors’ emphasis on providing customers with a personable, but professional and knowledgeable service is paying off. We are now reaping the rewards of a targeted training programme, which focusses on providing colleagues with extensive knowledge of the Infinti range and ensuring they know how to deal with any customers.

“The dealership is continuing to grow as more and more people turn to Infiniti as an option when looking for a well-built premium vehicle. Infiniti remains the fastest growing premium brand in the UK and I’m proud of Vertu’s role in that success.”

Jeff Aynsley, Centre Manager for Newcastle, added: “I’m very proud that the dealership has secured this accolade. The team here works hard to ensure they have an intimate knowledge of every vehicle in the Infiniti range so that they can answer any queries customers may have.”