Part exchanges acting as “roadblock” to online car buying

By |2024-03-26T08:48:20+00:00March 26th, 2024|Dealer Insights, News|

Part exchanges have traditionally been something of a problem area for dealers who want to offer a complete online car journey. While there are a number of methods available of handling them, there is currently no uniformly accepted solution that works well for dealer and for consumer.

Connected car dealerships – the way forward

By |2024-03-25T09:12:05+00:00March 25th, 2024|Dealer Insights, News|

  SOME Car dealers don’t quite grasp the distinction between ‘a digital strategy’ and ‘a business strategy for a digital world’, according to the boss of one of the UK’s leading dealer groups. Jason Cranswick, Managing Director of Norton Way Motors, stressed that the latter of the two approaches is by far the best option if dealers are to make [...]

Automotive “reverting to type” in a bid to face down EV challenges

By |2024-03-25T08:54:08+00:00March 25th, 2024|Dealer Insights, News|

Speaking about recent attitudes to EV adoption from the perspective of manufacturers and customers, the digital garage’s Founder and Chief Executive was a significant contributor to Cox Automotive’s latest Insight Report. He thinks the ICE vehicle ban deadline change along with other factors, including the ZEV mandate, had caused a pronounced shift in the sector.

Record number of retailers used video as customer watch rates soar

By |2024-03-12T10:32:08+00:00March 12th, 2024|Dealer Insights, News|

The impact of using video in aftersales continues to grow too. Insight from RTC, part of CitNOW Group, reveals that 68% of amber aftersales work was authorised in less than 30 minutes of customers receiving a video in 2023. Its data also shows that using video to present a vehicle health check results in 10% more red work being converted on average, while tyre sales conversion rates increase by 32% and brakes and suspension work increases by 18%.

Used car dealers expect prices and values to continue falling

By |2024-03-12T10:15:53+00:00March 12th, 2024|Dealer Insights, News, Used cars|

Over the past year, used car prices and values have fallen by about a fifth caused by factors such as gradually increasing stock supply and reduced consumer demand. The general view on this has been that prices and values were inflated to a very high peak and that some form of readjustment was always going to come.

Survey reveals surge in EV interest

By |2024-03-11T15:37:39+00:00March 11th, 2024|Dealer Insights, News|

Technological advancements have significantly reshaped the landscape of the automotive industry, with a particular emphasis on innovation in electric vehicles (EVs), autonomous driving features, and connectivity solutions. Brands like Kia and Hyundai have emerged as frontrunners in leveraging technology to enhance the driving experience and meet evolving consumer demands. 

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