A series of third-party agreements will soon be announced providing products and services in support of the RAC Dealer Network's 1200+-strong group of used car, van, motorcycle and motorhome retailers.
Nearly two-thirds (63%) of businesses that took part in the research by the Ombudsman for the automotive sector, also cited that they will have to contend with motorists putting off essential repairs to their vehicle this year due to the squeeze on household incomes.
When analysing the functionality on the desktop websites of 100 leading dealers it was found that just over a quarter (27%) of retailers gave customers the option to book a vehicle service online and choose their preferred date and time.
While it’ll be a little time before they start to make their way onto the used market in any sizeable numbers, it’s clear that Chinese EVs from manufacturers generally previously unknown in the UK – as well as a number of EV start-ups from the US and elsewhere – are going to start making a potential impact on the used car sector during 2023.
Garages are facing rising costs driven by factors including skilled technician shortages, business input hikes on parts and consumables prices as well as increasing overheads, in the form of escalating rents or mortgages and of course fuel bills.
epyx’s data is taken from the company’s 1link Service Network platform, used by major fleets to manage SMR for more than four million company vehicles. It shows that in 2018, total SMR spend was weighted 72% towards vehicles aged under four years and 28% towards four years and over. By 2022, this has changed to 57% under four years and 43% for four years and over.
Resolution software platform was developed by JudgeService for its clients in the hospitality sector as a complaints management tool, enabling hotels to capture live feedback and customer reviews in one place, where performance can then be analysed and issues resolved.
BCA will offer non-retail part-exchange vehicles direct from Currie Motors Group in regular sales every Thursday via BCA Online and the BCA Buyer app. All eligible vehicles will be sold through the BCA Assured programme.
With the theme of “2023: The Year Ahead in Remarketing” and held at Warwick University’s The Slate venue, the event was free to attend for anyone working in the motor industry with an interest in the used vehicle sector.
A service may only take an hour or less, but the travel and ‘hanging around’ time mean that people see it as a day, which could require a day’s holiday to be taken. Like visiting a dentist, it is seen as a necessary chore. If this is a less painful option to be had, customers will often take it.
