Motor Ombudsman partners with AA Approved Garages

By |2023-07-26T12:06:37+01:00July 26th, 2023|Aftermarket and workshop, News|

As part of their membership of the AA Approved Garages programme, businesses are invited to apply for accreditation to The Motor Ombudsman’s Service and Repair Code when they join or renew their association with the network. Benefits of accreditation, include, being able to call on both The Motor Ombudsman’s automotive industry-specific Business Line for advice and guidance relating to best practice and the handling of disputes

Vyne launches Open Banking powered no-code payment link solution

By |2023-07-12T16:17:56+01:00July 13th, 2023|Aftermarket and workshop, Dealer Insights, Leasing & Finance|

Vyne’s no-code payment links enable businesses across a variety of industries to streamline how they’re collecting payments. Merchants that traditionally take payments over the phone such as travel agents or hospitality, can offer customers a more secure, easy way to pay, removing the risk of chargebacks.

Tjekvik launches solution for out-of-hours key drop-off and collection

By |2023-07-12T15:56:17+01:00July 13th, 2023|Aftermarket and workshop, News|

Tjekvik’s Outdoor kiosk allows dealers to support those customers who find it difficult to drop off or pick up their vehicles during traditional dealership opening hours. By utilising these kiosks, dealers can also cater for unscheduled out-of-hours appointments and unexpected vehicle recoveries.

Aftersales – the right person for the Job, a growth opportunity

By |2023-07-11T14:18:48+01:00July 11th, 2023|Aftermarket and workshop, Dealer Insights, News|

While the IMI’s research points to an increasing skills shortage amongst technicians, research by automotive insights experts, REALTime Communications, reveals that improving technician utilisation can help to bridge shortfalls and generate incremental revenue.

Epyx wins new five year VWFS remarketing deal

By |2023-06-26T11:40:37+01:00June 26th, 2023|Aftermarket and workshop, News, Used cars|

A new feature added to 1link Disposal Network that is being used by VWFS under the five- year deal is the Claims Portal, an online tool that provides the means to resolve any vehicle damage issues quickly and easily through digital channels between vendor and buyer, either by returning the vehicle or agreeing on compensation.

JCB Group invests in digital customer experience

By |2023-05-02T13:43:04+01:00May 3rd, 2023|Aftermarket and workshop, News|

iStoreDOCS was developed for dealers to help better manage customer documentation. The platform integrates with sales and dealer technology systems to reduce the need to re-enter data and provides an audit trail of activity for each customer. In addition, documents are stored in the cloud for extra security.

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