Each year, UK consumers spend over £1.5 billion on MOTs, which are mandatory for most vehicles over three years old. BookMyGarage users will be able to choose from a network of thousands of garages nationwide. In addition, those who have a monthly subscription to Breez+ will receive a £30 cashback once they have booked and completed their MOT.
r2c’s figures, based on more than 30,000 records across accident damage and unscheduled repairs, show that there has been a general improvement across the board when it comes to delays as a result of parts availability and shortage of labour – two issues that have plagued the SMR sector for the past few years.
BMW Chat, powered by the CitNOW Conversations platform, enables direct engagement with customers via their preferred messaging solution, either through the My BMW and MINI App, live chat on the website, or using messaging apps such as WhatsApp, Facebook Messenger and Google Business.
Product will be sold through the more than 1,200 strong RAC Dealer Network, which is operated by the RAC in conjunction with Assurant, a Fortune 500 company with a presence in 21 countries which is the RAC’s partner in the aftersales sector.
Under the new legislation more than a fifth (22%) of new cars sold by each carmaker must be fully electric in 2024, with the quota rising each year to meet the government’s target of 100% by 2035. Under the rules manufacturers face a £15,000 fine for each non-compliant vehicle they sell over the quota.
Mercedes-Benz agency dealer group, which has locations across the south of England, worked with Marketing Delivery to identify 5,558 vehicles with an apparently unresolved recall that were owned by customers who had not visited a Sandown site within the past 18 months. Marketing Delivery then managed a personalised email campaign encouraging each lapsed customer to visit the government website to check their vehicle’s outstanding safety recalls and book an appointment with their local Sandown service department, using a tailored link.
Zenith, the UK’s leading independent leasing, fleet management and vehicle outsourcing business, is the first to sign up for a garage quality audit and has appointed Fleet Assist to audit its garages to ascertain the range of services on offer, standard of premises, location, and workforce. This includes whether the garage is BEV ready and to what degree, if they can provide Class 4 and or Class 7 MOTs and can physically accommodate large high roof long wheelbase vans as Zenith runs a large fleet of LCVs.
EMaC reports demand for maintenance plans payable by monthly instalments have risen by over 1000% in the year to date and are on course to overtake one-off fixed term payments for the first time. The automotive retention solutions provider believes its dealer partners are increasingly offering this payment method due to the ongoing impact of the cost of living crisis, high inflation, Consumer Duty and an increased focus on customer retention.
Five year Hyundai Promise warranty proposition is available for all vehicle types, covering petrol, diesel, hybrid and electric vehicles, with the latter featuring Assurant’s EV One℠ warranty programme, which launched in the UK market in 2020.
In January 2020, the average time between when a company car or van booking was created to when the vehicle went in for work was 8.11 days - but today stands at 12.76 days. This data is taken from epyx’s 1link Service Network platform, which is used by car, van and truck fleets totalling more than four million vehicles to manage and process SMR.