Fleet sector market research firm, Experteye have quizzed over 60,000 drivers of leased vehicles as part of their annual Touchpoint survey to reveal which dealer groups and franchised networks are the top performers when it comes to customer service for business drivers.
The research firm polled opinions from company car drivers immediately after key events such as vehicle delivery, servicing, tyre replacement, windscreen and glass repair & replacement, vehicle breakdown, use of pool vehicles and following accidents.
Award Winners 2017
• Best Fleet Dealer Network (sales) – For the manufacturer providing the best service to fleet drivers in the ordering and delivery of vehicles Winner: Mazda
• Best Fleet Dealer Network (aftersales) – For the manufacturer providing the best service to fleet drivers in the maintenance of vehicles Winner: Mercedes-Benz
• Best Fleet Dealer Group (sales) – For the Dealer Group providing the best service to fleet drivers in the ordering and delivery of vehicles Winner: Norton Way Group
• Best Fleet Dealer Group (aftersales) – For the Dealer Group providing the best service to fleet drivers in the maintenance of vehicles Winner: Perrys Motor Group
Talking about their findings, Experteye’s chairman and founder, Rick Yarrow said, “To win an Experteye award, you need to be meeting the needs of the fleet sector and company drivers better than anyone else. With no judging panel, and no submission process, the winners are the companies that top their category based on customer and driver feedback, which is why an Experteye Award is so sought-after. A huge congratulations goes to all the winners this year, and we are pleased to remain at the forefront of benchmarking and research for the leasing and automotive sectors across the UK and Europe.”
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