HYUNDAI has partnered with eDynamix to launch the next phase in the development of its Workshop Automation system.
Combining DMS data, reservation management and workshop loading with a dedicated electronic health check platform, the latest developments are having a positive impact on Service Departments and customer satisfaction across the UK. Integrations with the likes of Payment Assist, Global Pay, DVSA and invaluable manufacturer API’s make a fully intuitive aftersales solution a reality.
The customer centric system allows for a complete digital Aftersales experience including online booking, contact free key locker drop, online authorisation, signatures and payments, as well as video eVHC.
Future enhancements include an automated warranty approval system, courtesy car module and eVHC triggered New Car sales lead management.
The Hyundai Workshop Automation system aims to improve the customer convenience though digitisation of the service process and enhance their experience though a mobile and on demand service.
Ben Sargeant Head of Section, Parts & Service says “What we have achieved with the latest version of our Workshop Automation system is a true collaboration across the Manufacturer, Dealer, DMS and supplier partner landscape. In the Aftersales arena, our aim was to reduce the number of systems whilst enhancing integration – working with eDynamix has helped to bring this to fruition. We very much look forward to building on the relationship with eDynamix alongside the UK’s Dealer Management systems to ensure Hyundai Dealers have the most intuitive and advanced system possible”.
Iain Nickalls, eDynamix CEO, said: “We have built a very strong relationship with Hyundai Motor UK over a number of years while developing their national service plan platform and through provision of our vehicle health check module to a large portion of their network.
“We have used our expertise and Hyundai’s knowledge and forward thinking to further develop what is undoubtedly an industry leading platform in Workshop Automation with more exciting developments on the horizon.”
Leave A Comment