COVID-19 has changed many things over the past few months, in particular by increasing online traffic.
There have been a number of noticeable trends that have developed as a result of lockdown, furloughing and rapidly changing business priorities.
This has been highlighted by r2c Online which has seen how the coronavirus crisis has changed how users are interacting with their fleet and workshop software.
Managing director Tim Meadows said there had been a marked increase in the number of users on r2c Online’s system – up 37% – and that page views had also increased by 17%. Additionally, there had been a significant increase in the number of support queries.
He added: “All indications suggest that these are developments being driven by furloughing. People are being asked to use our system who are not necessarily familiar with it and they have been requesting assistance in getting to grips with some of the fundamental functions.
“There’s also some anecdotal evidence that our users are juggling more roles than they would normally be undertaking, again showing that fewer people have been working.”
There had also been a definite switch in the strategies that users were employing r2c Online’s system to implement, he added, with a renewed accent on cost management.
“Understandably, given current economic conditions, there is clearly a push to contain and reduce fleet and workshop operating costs, and we are seeing the adoption of new measures – and the strengthening of old ones – very much with this in mind.”
Tim said that there had even been changes in the internet browsers being used to access r2c Online’s system, with Google Chrome use up by 65% and Internet Explorer down by 6%.
“Chrome is much more widely used in the domestic than business space, while for Internet Explorer, it is the opposite. This reflects how much home working has been going on.”
He added that there had been signs in recent weeks that a process of relative normalisation was now underway and that more users were probably returning to work as usual.
“We’re not expecting there to be a return to pre-coronavirus conditions – that world has gone – but we are seeing something that is probably the emerging new normal, with usage patterns that suggest more people are now in the office, working in their previous roles.”