BOSCH Car Service Network is outsourcing its telephone inquiries and live chat to communications specialist Moneypenny.
The 350 Bosch automotive workshops in the UK will allow be able to improve their customer service and front of house efficiency while saving costs using Moneypenny’s telephone answering and live chat platforms.
Ian Daly, Workshop Channel Marketing Manager for Bosch UK, said: “Our company values are quality, reliability and innovation and these not only stand for the technological expertise of our network and quality of our products, but also the overall operation of our workshops.
“It’s vital that customers are able to communicate effectively and feel that their business is valued. What’s more, embracing innovation in this way avoids the cost of hiring additional staff and future-proofs the businesses as the industry becomes more and more focused on digital technologies.”
Support from Moneypenny means that workshops are able to capture every telephone and website inquiry and deal with customers swiftly and efficiently.
Jo McKeown, channel manager of automotive at Moneypenny, said: “The automotive sector is constantly investing in new technologies for the running and repairing of vehicles and unfortunately, this can often mean that other areas of business are overlooked.
“A missed call could mean a missed opportunity and ultimately less profits, so in a competitive marketplace, customer service should be a priority.
“We’re delighted to be recognised as an approved supplier for Bosch. The company shares our value for excellence and we look forward to helping upkeep these standards for the foreseeable future.”