scott hamilton cooper
Scott Hamilton Cooper
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INCHCAPE has begun a new partnership with recently rebranded AX as the provider of its accident management and vehicle replacement service.

The dealer group has more than 100 sites across the country, representing several premium car brands, including Audi, BMW, Jaguar, Mercedes-Benz and Porsche.

The new contract signals the reinstatement of a relationship between Inchcape and AX that goes back more than 14 years.

AX provides a suite of accident assistance services, as well as connected devices, management software and intelligence designed to help dealers retain customers and improve satisfaction.

It has more than 17 years of experience in providing FNOL Accident Assistance services, while enabling dealer workshops and bodyshops to upsell OEM parts, materials and labour.

The business partners with 50% of the Top 50 retail groups in the UK with an average retention period of 10 years, and its customer-first approach has built impressive reviews from independent platforms, including a 5-star rating on Trustpilot and an outstanding NPS score.

Scott Hamilton-Cooper, operations director for AX, said: “Inchcape has been one of our closest partners within the Group, so we’re naturally very pleased to once again support their network and tens of thousands of customers with our customer-first accident assistance service.”

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