Imperial Holdings owned, Mercedes-Benz Dealer Orwell Truck & Van, have opened a new, £1-million Mercedes-Benz Van ProCenter at Martlesham Heath, close to the A12 trunk road in Ipswich.
Talking about the move, Orwell Truck & Van Managing Director Neil Jacob said “The very substantial investment we have made in this outstanding facility underlines our determination to provide light commercial vehicle operators with the very finest customer service. It also demonstrates our confidence in, and commitment to, the future of the Mercedes-Benz Vans brand.”
The new facility has a modern showroom with space for three vans, as well as offices on the ground and mezzanine floors.
Van Sales Director James Russell adds “Our new showroom is ideally positioned and the perfect platform from which to take our retail van sales business to the next level. We now look forward to introducing many new customers to models from our award-winning Citan, Vito and Sprinter ranges, as well as the exciting X-Class, the first Mercedes-Benz pickup, which arrives early in 2018.”
The Mercedes-Benz Van ProCenter ‘seal of approval’ assures customers of industry-leading levels of service, not only when ordering and taking delivery of their new vehicles, but also once they’re on the road.
Accredited Dealers keep extended opening hours and meet strict – and regularly audited – requirements on everything from sales staff numbers and their training, to advice on bodybuilding options and the availability of demonstration vehicles for test drives at short notice.
In addition to new models, they retail a broad range of top-quality used vans, providing fair and transparent trade-in deals. On after sales, meanwhile, they employ specially trained service advisors and technicians, ensuring customer mobility by providing replacement vehicles in addition to collection and delivery services.
Orwell Truck & Van employs 200 people across its network of branches in Ipswich, Colchester, Newmarket and Norwich, sold 1,252 vans last year, a 16% increase on the previous 12 months.
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