High end motor dealer group HR Owen, is aiming to further boost it’s bodyshop business by extending it’s contract with accident management firm Accident Exchange.
Under the contract, Accident Exchange deals with HR Owen customers who have had a prang, making calls, arranging courtesy cars and organising repairs. To date this has helped the dealer group handle 350 incidents and achieve a 65% bodyshop referral conversion rate of at-fault accidents since March 2016.
Talking about the arrangement, Adam Thurman, Group Bodyshops Manager at HR Owen, said, “Our customers rightly expect an exceptional level of service, and each and every partner we work with has to match that expectation. The service we can provide our customers using the bespoke Accident Exchange service is seamless.
“One thing people can’t buy is time, so to have an accident management programme which handles the entire process from the initial call to the delivery of their replacement car with speed and care is a tremendous asset.”
“Signing on Accident Exchange has not only given us tangible positive results with our Bodyshop revenue, but has significantly reinforced our customer service offering.”
Scott Hamilton-Cooper, Director of Operations at Accident Exchange said, “To be able to support and enhance the standard of service HR Owen sets, and integrate into their setup flawlessly, shows the Accident Exchange programme can benefit even the highest levels of car retail.
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