Rab Jackson has been appointed as Group Service Manager at Northern Ireland Dealer Mercedes-Benz Truck & (NI).
Rab Jackson started his working life as a technician’s apprenticeship on heavy construction equipment before moving to a franchisee in the Volvo truck network, where he clocked up 33 years industry experience. The move to Mercedes-Benz Trucks and Mercedes-Benz Vans, has fulfilled a long-held ambition of Rab’s to work with the German brand.
In his new role Rab is responsible for the smooth running of the repair and maintenance operations at the 24-hour workshop on the Dealer’s headquarters site in Newtownabbey, and at its branch in Dungannon.
Rab commented: “I realised I still had the dealer ‘bug’. I love the work, while joining a great company, which represents one of the world’s best-known brands, has given me a great buzz. I’m relishing this challenge.”
MB T&V (NI) already offers industry-leading levels of round-the-clock after sales back-up, including emergency roadside assistance to operators of trucks and vans, as well as minibuses, buses and coaches. In 2015 the group won the Mercedes-Benz Trucks Customer Service Dealer of the Year Award.
Rab continued: “I’ve inherited an excellent team of colleagues who have made me feel very welcome, while our workshop facilities are second-to-none. We have the perfect platform from which to drive the Service department forward, and I’m confident that under my leadership that’s exactly what we’ll do.”
He added: “We’re particularly strong when it comes to vans, but there are definitely growth opportunities within the heavy vehicle segment. My focus has always been on providing operators with the best possible support, and on restricting vehicle downtime to an absolute minimum. I am very customer-facing, and already talking daily to those who rely on MB T&V (NI) to keep their trucks and vans out on the road and earning.”
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