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Close Brothers Motor Finance has streamlined the way it handles enquiries from customers, with all UK calls now being handled at a centralised location.

The firm believes that the structural change will mean that customers will benefit from quicker response times, improved customer satisfaction and first contact resolutions.

Close Brothers recent Dealer Satisfaction Survey found that quick decisions and responses, as well as access to a team that understands the dealers’ business, are the key factors most likely to be seen as important when dealers choose a financial provider.

Paul Kaye, Sales and Marketing Director, Close Brothers Motor Finance said: “These changes continue to strengthen Close Brothers Motor Finance’s branch network – a unique proposition in the motor finance industry – helping to ensure local dealers are supported with business development whilst using local knowledge to help cater to their customer’s specific vehicle and financing requirements.

“The move means that there will be two teams allowing us to be able to focus on where we are already strong – delivering outstanding customer service, as well as our underwriting and our dealer servicing.”

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