Vehicle auction firm, G3 Remarketing have called upon some top flight legal know-how for a question and answer session aimed at trade used car buyers on the subject of consumer rights, disputes and complaints.
The session at the firm’s Leeds headquarters on 22nd November, will be co-hosted by Melanie Chell, of legal specialists Shoosmiths.
Talking about the idea, Chell says, “Many traders are unsure of the legislative policies in place to protect their customers, which often means that when a complaint is made, they misunderstand their legal obligations to rectify the dispute. This usually leads to the dealer either being too generous, or alternatively, wrongly refusing to resolve. So, not only do we want to educate traders about their obligations to the consumer, but also to share ways of resolving complaints, using methods that comply with the law – whilst protecting their bottom line.”
G3 director Scott Cooper adds, “We wanted to support our buyers, and give them access to an expert in motor trade law. Shoosmiths often run training for the FLA (Finance & Leasing Association) and motor finance conferences, so they’re certainly the right legal firm for the job!”
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